HH Dr.Faisal ibn Abdullah Al-Mashary Al-Saud, President of the ETEC, inaugurated on Sunday, 26 Jumada II 1440H, the new NCA call center.
Mr. Ibrahim Al-Rasheed, NCA's spokesman and Director of Communications and Media Department pointed out that the inauguration ceremony included a presentation highlighting the achievements of the call center: handling more than 2 million calls, operating an internal ticket system, developing a web application and another application for smart devices linked to its internal ticketing system to support beneficiaries, establishing criteria for evaluating the performance of beneficiaries' service representatives, enhancing training courses, educating beneficiaries on NCAs’ tests through social media, operating the business intelligence system for reporting, and developing an interactive callback service.
Mr. Alrasheed expressed his thanks to HH Dr Al-Mashary, President of ETEC, for his support and instructions for the promotion and provision of all services to beneficiaries.
To build on the success of the call center over the past years, he added, a new set of objectives has been identified to be achieved during the current year 2019 , including the provision of an interactive chat service, development of an application for smart devices and for the Internet, and development of an automated response service by adding new interactive services that facilitate access to information and services.
It is worth noting that the call center is one of the development plans adopted by the NCA in its various departments which stems from its keenness to achieve the satisfaction of beneficiaries and provide services that reflect the importance of the NCA regionally and globally, and which are in line with the Kingdom ‘s ambitious vision for the development of education.